Terms & Conditions | Alpine Valley Cottages

Booking and cancellation policy


Full payment at the time of booking is required for bookings.

Gift vouchers require full payment on purchase and no refund is available for any part of the voucher.

Payment methods

Payment can be made via credit card. We accept Visa and Mastercard. Direct deposit can be made with prior arrangement.

Cancellation Policy

Special conditions apply for cancellations. In the event of extenuating circumstances and/or requests to change booking dates, consideration will be taken into account by Bright Holidays on a case by case basis.

If the booking is cancelled more than 30 days prior to arrival date, monies will be refunded less 10% of the entire booking.

If cancellation is less than 30 days prior to arrival date, monies will only be refunded (less 10% of the total booking) only if the premises can be re-booked for the entire period.

The $55 booking fee is non refundable if you cancel a reservation. If you shorten your stay, the unused portion of your rental is not refundable.

Minimum night bookings

We have a minimum booking period of two nights.

Longer minimum night bookings may apply for Christmas, Easter, long weekends and public holidays.

Check-in and Check out

Check in time is from 2pm
Check out time is by 10am

Instructions on how to collect your keys will be sent to you on the week of your arrival.  Keys are to be collected from our office:

Dickens Real Estate, 20 Ireland St, Bright 3741, VIC, Australia

Our office hours are Monday to Friday 9.00am to 5.00pm and Saturday 9.00am to noon.

Please call 03 5750 1305 for all enquiries.

Please note the office is closed on Sunday and Public Holidays.

Smoking and extra cleaning costs

We take pride in our business and how we present it to you. Consequently, Alpine Valley Cottages are strictly non-smoking inside. However, an ashtray is provided on the verandah. We ask that you put out your rubbish and do the dishes and ensure you leave the cottage neat and tidy when you check out.

An additional cleaning fee of $100 will be debited to your credit card if evidence of smoking inside is found.

If the cottage is left in an unsatisfactory state with regards to cleanliness any extra cleaning will be charged to your card at a rate of $50 per hour.

Accidental spills and breakages

There is a flat $5 fee for crockery and glassware breakages. For any other breakages and any cleaning requiring prompt action, please contact us.

We reserve the right to make a charge to the guest’s credit card for damages to our property or where excessive cleaning is required within 7 Days of checkout.


Alpine Valley Cottages is a pet-free environment, with the exception of guide dogs.